Small-batch coffee subscription, direct to consumer. Read date: 14 October 2026 (sample). Promise version: as found, v1. Rubric version: Promise Index, four readings.
One diagnosis: Distinctiveness is lowest. The promise could belong to any roaster. One move: rewrite the promise around the one thing only Fernhollow does (Focus layer), then carry that exact sentence to every surface.
As found on the homepage hero:
"Great coffee, delivered fresh to your door."
Suggested rewrite, for you to test:
"Fernhollow promises one farm's harvest a month, roasted the week it ships, for home brewers who want to know whose hands grew their cup."
Every score below measures fidelity to the sentence as found, not the rewrite.
| Reading | Score | Band | Evidence (one line each) |
|---|---|---|---|
| Coverage | 14 | Broad | Promise appears on the homepage, subscription page and Instagram bio. Missing from the gift page and wholesale page (the buyer surfaces). |
| Consistency | 9 | Loose | Three different versions: "delivered fresh", "roasted to order", "ethically sourced". The emphasis shifts from surface to surface. |
| Distinctiveness | 6 | Generic | Swap test failed. The sentence works unchanged for both named competitors. |
| Resonance | 8 | Parroted | Reviews repeat "fresh" back but nobody says why Fernhollow over others. No arm's-length mention of the farms. |
| Question | Clarity (0 to 3) | What we saw |
|---|---|---|
| Why me | 1 · implied | The About page mentions the founder worked harvests abroad, but this never reaches the offer. |
| Why this | 2 · stated | Single-origin monthly rotation is explained, but not why it beats a grocery bag. |
| Why now | 0 · missing | No timing or cost of inaction. |
| Why us | 1 · implied | The community of home brewers is pictured but never invited. |
| Profile | Who they are | What they need |
|---|---|---|
| Consumer (who uses) | Home brewers who own a grinder | Freshness they can taste, a story with each bag |
| Customer (who pays) | Gift buyers, small offices | A safe, simple purchase; currently unaddressed |
| Catalyst (who spreads) | Coffee educators, local cafes | A sourcing cause to share; currently unaddressed |
We placed two named competitors (fictional: "Competitor A", "Competitor B") into your promise sentence. It read naturally for both. A promise that fits everyone is owned by no one.
Four arm's-length review quotes found (invented for this sample). Two repeat "fresh"; none mention the farms or the founder. Reach and follower numbers are not counted.
"I believe coffee should carry the name of the people who grew it, because I worked those harvests, and that's why I'm building Fernhollow with home brewers who care where their cup comes from."
"Fernhollow promises one farm's harvest a month for home brewers by roasting the week it ships."
| When | Layer | Move |
|---|---|---|
| 30 days | Focus | Test and lock the rewritten promise sentence. |
| 60 days | Form | Carry the same sentence to all surfaces, including gift and wholesale pages. |
| 90 days | Fit | Give cafes and educators a farm story to share; start a resonance ledger. |
Public surfaces read on the read date, scored on the Promise Index's four readings against the promise as found. One evidence line per score. Resonance uses arm's-length quotes only. Limits: no private data, no interviews; a second reader may differ by up to a band.
Same rubric, same promise version, so the trend is honest. Or upgrade to the Read + Strategy Call.
Sample report, fictional company
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